What is ISO 10002:2004?

ISO 10002:2004 Complaints Management System gives direction on the cycle of grumblings taking care of identified with items inside an association, including arranging, plan, activity, support and improvement. The grievances dealing with measure depicted is appropriate for use as one of the cycles of a general quality administration framework. The worldwide standard gives a system that the data acquired through the grievances dealing with measure can prompt Improvement in items and cycle Improve the standing of association

What are the benefits of ISO 10002:2004

• - Resolving complaints to the approval of the complainant and the organization
• - Customer-focused approach to resolving complaints
• - Obtain information on new expectations
• - Recognize trends and therewith remove causes of complaints
• - Basis for frequent review and analysis of the complaints-handling procedure
• - Encourage personnel to develop their skills in working with clients